Your privacy
matters to us

We collect information to provide and improve our bulk email infrastructure services. The types of information we collect include:

Personal Information

When you purchase our services, create an account, or contact us, we may collect:

• Full name and business name
• Email address
• Phone number
• Billing address and GST number (if applicable)
• Payment information (processed securely through third-party payment processors)

Account Data

When we set up your bulk email infrastructure, we may store:

• SMTP server credentials and configuration details
• Domain names and DNS records associated with your setup
• Dedicated IP addresses assigned to your account
• Email marketing platform login credentials

Usage Data

We automatically collect certain information when you visit our website:

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or source
• Device type and operating system

Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. For more details, please see Section 7 below.

We use the information we collect for the following purposes:

• Service Delivery: To set up and configure your SMTP servers, dedicated IPs, and email marketing platform as part of your purchased plan.
• Customer Support: To respond to your inquiries, troubleshoot issues, and provide technical assistance for your email infrastructure.
• Billing & Invoicing: To process payments, generate invoices, and manage your subscription or one-time purchase records.
• Communication: To send you service updates, setup progress notifications, maintenance alerts, and important announcements related to your account.
• Improvement: To analyze usage patterns and feedback to improve our services, website, and customer experience.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

We do not sell, rent, or trade your personal information to third parties. Your data is never shared for marketing purposes with external companies.

We may share limited information only in the following circumstances:

• VPS / Cloud Providers: We share necessary server configuration details with VPS and cloud hosting providers (such as DigitalOcean, Contabo, OVH, or similar) solely to provision and set up your dedicated SMTP servers and IP addresses.
• Payment Processors: Payment information is shared with our trusted payment processing partners to securely process your transactions. We do not store your full credit card or bank details on our servers.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it, including:

• Encryption: All data transmitted between your browser and our website is encrypted using SSL/TLS (HTTPS). Sensitive credentials are encrypted at rest.
• Secure Servers: Our website and internal systems are hosted on secure, regularly updated servers with firewall protection.
• Access Controls: Access to customer data is restricted to authorized personnel only, on a need-to-know basis.
• Regular Audits: We periodically review our data collection, storage, and processing practices to identify and address potential vulnerabilities.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to minimizing risks.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

• Account Data: Retained for the duration of your active service and for up to 3 years after account closure for record-keeping and support purposes.
• Billing Records: Retained for a minimum of 8 years as required by Indian tax and accounting regulations.
• Usage Data: Aggregated and anonymized usage data may be retained indefinitely for analytical purposes.
• Support Correspondence: Retained for up to 3 years after your last interaction to provide continuity of service.

You may request deletion of your personal data at any time by contacting us. We will process your request in accordance with applicable laws.

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You can request a copy of the personal data we hold about you.
• Right to Correction: You can request that we correct any inaccurate or incomplete personal data.
• Right to Deletion: You can request that we delete your personal data, subject to legal retention requirements.
• Right to Opt-Out: You can opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in our emails or contacting us directly.
• Right to Data Portability: You can request your data in a structured, commonly used, machine-readable format.
• Right to Restrict Processing: You can request that we limit the processing of your personal data under certain circumstances.

To exercise any of these rights, please reach out via our contact page. We will respond to your request within 30 days.

Our website uses cookies — small text files stored on your device — to improve your experience and analyze site traffic. The types of cookies we use include:

• Essential Cookies: Required for the basic functionality of our website, such as session management and security.
• Analytics: We use Plausible Analytics, a privacy-friendly analytics tool that does not use cookies and does not collect personal data.
• Preference Cookies: Remember your settings and preferences for a better browsing experience.

You can control cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of our website.

For more information, please visit our Cookie Policy page.

We work with select third-party service providers to deliver our services. These providers have their own privacy policies governing the use of your information:

• Payment Processors: We use trusted payment gateways (such as Stripe, Razorpay, or PayPal) to securely process payments. Your payment details are handled directly by these processors and are not stored on our servers.
• VPS / Cloud Providers: We provision your SMTP servers on reputable VPS and cloud hosting platforms. Only the minimum necessary information is shared to create and configure your servers.
• Analytics: We use Plausible Analytics, a privacy-focused, cookie-free analytics tool. It does not use cookies, does not track users across websites, and does not collect personal data. All data is aggregated and anonymized.
• Google reCAPTCHA: Our contact forms use Google reCAPTCHA to prevent spam and abuse. reCAPTCHA collects hardware and software information (such as device data, IP address, and browser information) to verify you are human. As of April 2, 2026, Google acts as a data processor for reCAPTCHA data under the Cloud Data Processing Addendum. We (Goletro Technologies Pvt. Ltd.) are the data controller. reCAPTCHA sets a necessary cookie (_GRECAPTCHA) on your device for risk analysis purposes.

We encourage you to review the privacy policies of these third-party providers. We are not responsible for the privacy practices of external services.

Our services are designed for businesses and are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete such information. If you believe that a child under 18 has provided us with personal information, please reach out via our contact page.

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable laws. When we make changes:

• The “Last Updated” date at the top of this policy will be revised.
• For significant changes, we may notify you via email or by posting a prominent notice on our website.
• Your continued use of our services after any changes constitutes acceptance of the updated policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us: